Cox accounts have a setting for Spam to be automatically deleted (according to whatever COX thinks is spam). Cox thinks our newsletters are spam. Therefore, our users never even get a chance to see it ... because it never makes it to their mail account. These users also usually do not have a spam folder.
There is nothing we can do to fix it from our side. Users will need to go through this simple process below in their own cox account online. It only takes a few minutes. Then they will begin receiving emails in the future (no past email though).
Click "SETTINGS" icon (small wheel in top right corner)
Under INBOX, click Filter Rules
Create Rule to allow email from firstname.lastname@example.org - Click Add New Rule in top right corner - - - Name Your Filter - - - Choose Add Condition - - - - - Choose From and enter email@example.com - - - - - Choose Keep - - - - - Choose SAVE
Update Spam Settings - Under INBOX, click Spam Settings - Choose Automatically deliver to Spam folder
COMPLETE! Go back to Inbox
Many thanks to Melissa Darnall, VP Communications for AHS PTO, who diligently worked on this issue, along with some patient and dedicated parents who really wanted to receive their PTO news!!